Items where Author is "Lacity, Mary"

van Hoek, Remko, Lacity, Mary and Willcocks, Leslie ORCID: 0000-0003-2572-9554 (2022) Influencing supply chain practice: the action principles approach applied to pandemic risk management. International Journal of Physical Distribution and Logistics Management, 52 (5-6). 456 - 478. ISSN 0960-0035

Lacity, Mary, Willcocks, Leslie ORCID: 0000-0003-2572-9554 and Gozman, Daniel (2021) Influencing information systems practice: The action principles approach applied to robotic process and cognitive automation. Journal of Information Technology, 36 (3). pp. 216-240. ISSN 0268-3962

Lacity, Mary and Willcocks, Leslie P. ORCID: 0000-0003-2572-9554 (2018) Robotic process and cognitive automation: the next phase. SB Publishing, Ashford, UK. ISBN 9780995682016

Willcocks, Leslie P. ORCID: 0000-0003-2572-9554, Lacity, Mary and Craig, Andrew (2017) Robotizing global financial shared services at Royal DSM. Paper Series in Financial Services (Automation #46). The Capco Institute, London, UK.

Willcocks, Leslie P. ORCID: 0000-0003-2572-9554, Gunkel, G. and Lacity, Mary (2017) Cognitive automation at Zurich Insurance. The Outsourcing Unit Working Research Paper Series. LSE Outsourcing Unit, London School of Economics and Political Science, London, UK.

Lacity, Mary and Willcocks, Leslie P. ORCID: 0000-0003-2572-9554 (2017) Robotic process automation and risk mitigation: the definitive guide. SB Publishing, Ashford, UK. ISBN 9780995682030

Willcocks, Leslie ORCID: 0000-0003-2572-9554, Lacity, Mary and Craig, Andrew (2017) Robotic process automation: strategic transformation lever for global business services? Journal of Information Technology Teaching Cases. pp. 1-12. ISSN 2043-8869

Lacity, Mary and Willcocks, Leslie P. ORCID: 0000-0003-2572-9554 (2017) Conflict resolution in business services outsourcing relationships. Journal of Strategic Information Systems. ISSN 0963-8687

Lacity, Mary, Willcocks, Leslie P. ORCID: 0000-0003-2572-9554 and Craig, Andrew (2017) Service automation: cognitive virtual agents at SEB Bank. The Outsourcing Unit Working Research Paper Series (17/01). LSE Outsourcing Unit, London School of Economics and Political Science, London, UK.

Willcocks, Leslie P. ORCID: 0000-0003-2572-9554 and Lacity, Mary (2016) Service automation robots and the future of work. SB Publishing, Ashford, UK. ISBN 9780956414564

Willcocks, Leslie P. ORCID: 0000-0003-2572-9554, Lacity, Mary and Craig, Andrew (2015) The IT function and robotic process automation. The Outsourcing Unit Working Research Paper Series (15/05). London School of Economics and Political Science, London, UK.

Lacity, Mary, Willcocks, Leslie P. ORCID: 0000-0003-2572-9554 and Craig, Andrew (2015) Robotic process automation: mature capabilities in the energy sector. The Outsourcing Unit Working Research Paper Series (15/06). London School of Economics and Political Science, London, UK.

Willcocks, Leslie P. ORCID: 0000-0003-2572-9554 and Lacity, Mary (2015) Nine likely scenarios arising from the growing use of robots. LSE Business Review (29 Sep 2015). Website.

Willcocks, Leslie P. ORCID: 0000-0003-2572-9554, Lacity, Mary and Craig, Andrew (2015) Robotic process automation at Xchanging. The Outsourcing Unit Working Research Paper Series (15/03). London School of Economics and Political Science, London, UK.

Lacity, Mary and Willcocks, Leslie P. ORCID: 0000-0003-2572-9554 (2015) Nine keys to world-class business process outsourcing. Bloomsbury (Firm), London, UK. ISBN 9781472918482

Lacity, Mary, Willcocks, Leslie P. ORCID: 0000-0003-2572-9554 and Craig, Andrew (2015) Robotic process automation at Telefónica O2. The Outsourcing Unit Working Research Paper Series (15/02). London School of Economics and Political Science, London, UK.

Willcocks, Leslie P. ORCID: 0000-0003-2572-9554, Lacity, Mary and Craig, Andrew (2015) South Africa’s BPO service advantage: becoming strategic in the global marketplace. Palgrave Macmillan, London, UK. ISBN 9781137474049

Lacity, Mary and Willcocks, Leslie P. ORCID: 0000-0003-2572-9554 (2014) Nine practices for best-in-class BPO performance. MIS Quarterly Executive, 13 (3). pp. 131-146. ISSN 1540-1960

Lacity, Mary, Rottman, Joseph W. and Carmetl, Erran (2014) Impact sourcing: employing prison inmates to perform digitally-enabled business services. Communications of the Association for Information Systems, 34 (1). pp. 913-932. ISSN 1529-3181

Lacity, Mary and Willcocks, Leslie P. ORCID: 0000-0003-2572-9554 (2013) Outsourcing business processes for innovation. MIT Sloan Management Review, 54 (3). pp. 63-69. ISSN 1532-9194

Lacity, Mary, Willcocks, Leslie P. ORCID: 0000-0003-2572-9554 and Khan, Shaji (2011) Beyond transaction cost economics: towards an endogenous theory of information technology outsourcing. Journal of Strategic Information Systems, 20 (2). pp. 139-157. ISSN 0963-8687

Lacity, Mary, Khan, Shaji, Yan, Aihua and Willcocks, Leslie P. ORCID: 0000-0003-2572-9554 (2010) A review of the IT outsourcing empirical literature and future research directions. Journal of Information Technology, 25 (4). pp. 395-433. ISSN 0268-3962

Willcocks, Leslie P. ORCID: 0000-0003-2572-9554 and Lacity, Mary (2009) The practice of outsourcing: from information systems to BPO and offshoring. Palgrave Macmillan, London, UK. ISBN 9780230205413

Lacity, Mary and Willcocks, Leslie P. ORCID: 0000-0003-2572-9554 (2008) Information systems and outsourcing: studies in theory and practice. Palgrave Macmillan, London, UK. ISBN 9780230205376

Willcocks, Leslie P. ORCID: 0000-0003-2572-9554, Feeny, David and Lacity, Mary (2008) Transforming human resource processes through outsourcing: enterprise partnership at BAE Systems. In: Grover, Varun and Markus, M. L., (eds.) Business Process Transformation. Advances in management information systems. M.E. Sharpe, Inc., Armonk, NY, USA. ISBN 9780765611918

Lacity, Mary, Willcocks, Leslie P. ORCID: 0000-0003-2572-9554 and Rottman, J (2008) Global outsourcing of back office services: lessons, trends and enduring challenges. Strategic Outsourcing: an International Journal, 1 (1). pp. 13-34. ISSN 1753-8297

Willcocks, Leslie P. ORCID: 0000-0003-2572-9554, Cullen, Sara and Lacity, Mary (2007) The CEO guide to selecting effective suppliers. . Logica, London, UK.

Willcocks, Leslie P. ORCID: 0000-0003-2572-9554, Lacity, Mary and Cullen, S (2007) Information technology sourcing: fifteen years of learning. In: Mansell, Robin, (ed.) Oxford Handbook of Information and Communication Technologies. Oxford University Press, Oxford, UK, pp. 244-272. ISBN 9780199266234

Feeny, David, Willcocks, Leslie P. ORCID: 0000-0003-2572-9554 and Lacity, Mary (2006) Business process outsourcing, knowledge and innovation - a study of enterprise partnership. In: Hirschheim, Rudy, Heinzl, Armin and Dibbern, Jens, (eds.) Information Systems Outsourcing: Enduring Themes, New Perspectives, and Global Challenges. Springer Berlin / Heidelberg, Berlin, UK, pp. 543-582. ISBN 9783540348757

Willcocks, Leslie P. ORCID: 0000-0003-2572-9554 and Lacity, Mary (2006) Global sourcing of business and IT services. Palgrave Macmillan, Basingstoke. ISBN 9780230006591

Lacity, Mary, Willcocks, Leslie P. ORCID: 0000-0003-2572-9554 and Feeny, David (2006) The twelve supplier capabilities: part I. . Cutter Consortium, Arlington, MA., USA.

Lacity, Mary, Feeny, David and Willcocks, Leslie P. ORCID: 0000-0003-2572-9554 (2006) The twelve supplier capabilities: part II. . Cutter Consortium, Arlington, MA., USA.

Willcocks, Leslie P. ORCID: 0000-0003-2572-9554, Lacity, Mary and Kern, T. (2005) Netsourcing: survey and critique. Journal of Global Information Management. ISSN 1062-7375

Feeny, David, Lacity, Mary and Willcocks, Leslie P. ORCID: 0000-0003-2572-9554 (2005) Taking the measure of outsourcing providers. MIT Sloan Management Review, 46 (3). pp. 41-48. ISSN 1532-9194

Willcocks, Leslie P. ORCID: 0000-0003-2572-9554, Hindle, John, Feeny, David and Lacity, Mary (2004) IT and business process outsourcing: the knowledge potential. Information Systems Management, 21 (3). pp. 7-15. ISSN 1058-0530

Willcocks, Leslie P. ORCID: 0000-0003-2572-9554, Hindle, John, Feeny, David and Lacity, Mary (2003) Knowledge in outsourcing: the missed business opportunity. Knowledge Management, 7 (2). ISSN 1369-1368

Lacity, Mary, Feeny, David and Willcocks, Leslie P. ORCID: 0000-0003-2572-9554 (2003) Transforming a back-office function: lessons from BAE Systems' experience with an enterprise partnership. MIS Quarterly Executive, 2 (2). pp. 86-103. ISSN 1540-1960

Willcocks, Leslie P. ORCID: 0000-0003-2572-9554 and Lacity, Mary (2003) Information technology sourcing reflections. Wirtschaftsinformatik, 45 (2). pp. 115-125. ISSN 0937-6429

Hindle, John, Willcocks, Leslie P. ORCID: 0000-0003-2572-9554, Feeny, David and Lacity, Mary (2003) Value-added outsourcing at Lloyd's and BAE Systems. Knowledge Management Review, 6 (4). pp. 28-31. ISSN 1369-7633

Kern, Thomas, Willcocks, Leslie P. ORCID: 0000-0003-2572-9554 and Lacity, Mary (2002) Application service provision: risk assessment and mitigation. MIS Quarterly Executive, 1 (2). pp. 113-126. ISSN 1540-1960

Willcocks, Leslie P. ORCID: 0000-0003-2572-9554, Kern, Thomas and Lacity, Mary (2002) Netsourcing. Financial times (Prentice Hall). Prentice-Hall, Inc., New York. ISBN 9780130923554

Willcocks, Leslie P. ORCID: 0000-0003-2572-9554 and Lacity, Mary (2002) Survey of IT outsourcing experiences in US and UK organizations. In: Tan, Felix. B, (ed.) Advanced Topics in Global Information Management. Advanced topics in global information management series. Idea Group Publishing, Hershey, pp. 160-189.

Willcocks, Leslie P. ORCID: 0000-0003-2572-9554 and Lacity, Mary (2001) Global IT outsourcing: search for business advantage. John Wiley & Sons, Chichester, UK. ISBN 9780471899594

Willcocks, Leslie P. ORCID: 0000-0003-2572-9554 and Lacity, Mary (1998) Strategic sourcing of information systems. Wiley series in information systems. John Wiley & Sons, Chichester, UK. ISBN 047197787X

Willcocks, Leslie P. ORCID: 0000-0003-2572-9554, Lacity, Mary and Feeny, David (1996) Sourcing information technology capability. A decision-making framework. In: Earl, Michael, (ed.) Information Management: the Organizational Dimension. Oxford University Press, Oxford, UK, pp. 399-425. ISBN 9780198257608