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Service automation: cognitive virtual agents at SEB Bank

Lacity, Mary, Willcocks, Leslie P. and Craig, Andrew (2017) Service automation: cognitive virtual agents at SEB Bank. The Outsourcing Unit Working Research Paper Series (17/01). LSE Outsourcing Unit, London School of Economics and Political Science, London, UK.

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Item Type: Monograph (Working Paper)
Official URL: http://www.lse.ac.uk/management/research/outsourci...
Additional Information: © 2017 London School of Economics and Political Science
Divisions: Management
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Sets: Departments > Management
Date Deposited: 09 May 2018 10:50
Last Modified: 28 May 2020 23:39
URI: http://eprints.lse.ac.uk/id/eprint/87815

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