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Service automation robots and the future of work

Willcocks, Leslie P. ORCID: 0000-0003-2572-9554 and Lacity, Mary (2016) Service automation robots and the future of work. SB Publishing, Ashford, UK. ISBN 9780956414564

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The hype and fear, globally, that surrounds service automation, robots and the future of work need to be punctured by in-depth research. This book, by Professors Leslie Willcocks and Mary Lacity, captures a year’s worth of learning about service automation based on a survey, in-depth client case studies, and interviews with service automation clients, providers, and advisors. The authors cleverly embed today’s empirical lessons into the broader history and context of automation, as a vital key in understanding the fast-rising phenomenon of service automation. The authors give a balanced, informed and compelling view on gaining the many benefits, as well as managing the downsides, of present and future technologies.

Item Type: Book
Official URL:
Additional Information: © 2016 SB Publishing
Divisions: Management
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Date Deposited: 09 May 2018 11:42
Last Modified: 16 May 2024 13:02

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