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Robotic process automation and risk mitigation: the definitive guide

Lacity, Mary and Willcocks, Leslie P. ORCID: 0000-0003-2572-9554 (2017) Robotic process automation and risk mitigation: the definitive guide. SB Publishing, Ashford, UK. ISBN 9780995682030

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This pioneering guide offers the first comprehensive analysis to Robotic Process Automation (RPA) risks, as actually experienced and dealt with by organizations. The authors present analysis and findings from a two-year study. As more organizations adopt RPA, they find that best practice companies are able to gain a “triple win” from RPA: a win for shareholders, a win for customers, and a win for employees. But while such results are impressive, they are far from guaranteed. Service automation, like all organizational initiatives, is fraught with risks that need to be mitigated. The RPA risk mitigation framework reveals the significant RPA risks, and identifies 30 key risk mitigation practices that the research found to be successful. Whether an organization is just beginning its RPA journey or has reached maturity, this definitive guide serves as a key source of knowledge.

Item Type: Book
Official URL:
Additional Information: © 2017 SB Publishing
Divisions: Management
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Date Deposited: 09 May 2018 11:39
Last Modified: 15 Sep 2023 21:58

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