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South Africa’s BPO service advantage: becoming strategic in the global marketplace

Willcocks, Leslie P., Lacity, Mary and Craig, Andrew (2015) South Africa’s BPO service advantage: becoming strategic in the global marketplace. Palgrave, London, UK. ISBN 9781137474049

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Abstract

Since 2007, South Africa has been one of the world's upcoming Business Process Outsourcing (BPO) offshore destinations. This book is based on the authors' most recent research into high performance BPO globally and new research streams specifically on South Africa.

Item Type: Book
Official URL: https://www.palgrave.com/gp
Additional Information: © 2015 The Authors
Divisions: Management
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Sets: Departments > Management
Date Deposited: 09 May 2018 14:08
Last Modified: 20 Feb 2019 01:26
URI: http://eprints.lse.ac.uk/id/eprint/87833

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