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Survey of IT outsourcing experiences in US and UK organizations

Willcocks, Leslie P. and Lacity, Mary (2002) Survey of IT outsourcing experiences in US and UK organizations. In: Tan, Felix. B, (ed.) Advanced Topics in Global Information Management. Advanced topics in global information management series. Idea Group Publishing, Hershey, pp. 160-189.

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Abstract

Global information management, to Hunter (U. of Lethbridge, Canada) and Tan (Auckland U. of Technology, New Zealand), "involves all aspects of the management of information systems in an international setting" and therefore has a diverse research agenda, as displayed in the contents of these 18 contributions examining information management in global and regional settings. Specific topics include retention of online customers; the relationship between culture, information technology, and empowerment; the cross-cultural impact of information system managers' performance, job satisfaction, and managerial value; and adoption of electronic data interchange in small- and medium-sized enterprises.

Item Type: Book Section
Official URL: http://www.igi-global.com/
Additional Information: © 2002 Idea Group Publishing
Library of Congress subject classification: H Social Sciences > HC Economic History and Conditions
Sets: Research centres and groups > Information Systems and Innovation Group
Departments > Management
Collections > Economists Online
Rights: http://www.lse.ac.uk/library/usingTheLibrary/academicSupport/OA/depositYourResearch.aspx
Date Deposited: 28 Oct 2008 14:03
URL: http://eprints.lse.ac.uk/9253/

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