Items where Author is "Doellgast, Virginia"

Doellgast, Virginia, Bellego, Maxime and Pannini, Elisa ORCID: 0000-0001-8258-5986 (2020) After the social crisis: the transformation of employment relations at France Télécom. Socio-Economic Review. ISSN 1475-1461

Doellgast, Virginia and Marsden, David (2019) Institutions as constraints and resources: explaining cross-national divergence in performance management. Human Resource Management Journal, 29 (2). 199 - 216. ISSN 0954-5395

Doellgast, Virginia and Holtgrewe, Ursula (2012) A service union's innovation dilemma: limitations on creative action in German industrial relations. Work, Employment and Society, 26 (2). pp. 314-330. ISSN 0950-0170 (Submitted)

Doellgast, Virginia (2012) Disintegrating democracy at work: labor unions and the future of good jobs in the service economy. Cornell University Press, New York, USA. ISBN 9780801450471

Doellgast, Virginia (2010) Collective voice under decentralized bargaining: a comparative study of work reorganization in US and German call centres. British Journal of Industrial Relations, 48 (2). pp. 375-399. ISSN 0007-1080

Doellgast, Virginia, Nohara, Hiroatsu and Tchobanian, Robert (2009) Institutional change and the restructuring of service work in the French and German telecommunications industries. European Journal of Industrial Relations, 15 (4). pp. 373-394. ISSN 1461-7129

Doellgast, Virginia, Batt, Rosemary and Sorensen, Ole H. (2009) Introduction: Institutional change and labour market segmentation in European call centres. European Journal of Industrial Relations, 15 (4). pp. 349-371. ISSN 1461-7129

Doellgast, Virginia (2009) Still a coordinated model? Market liberalization and the transformation of employment relations in the German telecommunications industry. Industrial and Labor Relations Review, 63 (1). pp. 3-23. ISSN 0019-7939

Doellgast, Virginia, Holtgrewe, Ursula and Deery, Stephen (2009) The effects of national institutions and collective bargaining arrangements on job quality in front-line service workplaces. Industrial and Labor Relations Review, 62 (4). pp. 489-509. ISSN 0019-7939

Doellgast, Virginia (2008) National industrial relations and local bargaining power in the US and German telecommunications industries. European Journal of Industrial Relations, 14 (3). pp. 265-287. ISSN 0959-6801

Doellgast, Virginia, Nohara, Hiroatsu and Tchobanian, Robert (2008) Collective bargaining and the restructuring of service work in the French and German telecommunications industries. In: Alfred P. Sloan Foundation Industry Studies Annual Conference, 2008-05-01 - 2008-05-02, Boston MA, United States, USA. (Submitted)

Doellgast, Virginia (2008) Book review: Holtgrewe, Ursula 'flexible menschen in flexiblen organisationen: bedingungen und möglichkeiten kreativen und innovativen handelns' and Matuschek, Ingo; Arnold, Katrin and Voss, G. Günter: 'subjektivierte taylorisierung: organisation und praxis medienvermittelter dienstleistungsarbeit'. Work, Employment and Society, 22 (1). pp. 181-184. ISSN 0950-0170

Doellgast, Virginia (2008) Collective bargaining and high involvement management in comparative perspective: evidence from US and German call centers. Industrial Relations: a Journal of Economy and Society, 47 (2). pp. 284-319. ISSN 0019-8676

Doellgast, Virginia and Greer, Ian (2007) Vertical disintegration and the disorganization of German industrial relations. British Journal of Industrial Relations, 45 (1). pp. 55-76. ISSN 0007-1080

Doellgast, Virginia (2006) Book review: Mary L. Gatta and Kevin P. McCabe: 'not just getting by: the new era of flexible workforce development'. (Lexington Books, 2005, ISBN: 9780739111543). Equal Opportunities International, 25 (6). pp. 478-480. ISSN 0261-0159

Batt, Rosemary, Doellgast, Virginia and Kwon, Hyunji (2006) ILR impact brief - ownership status matters: call centers, employment systems, and turnover impact. . Cornell University, Ithaca, New York.

Batt, Rosemary, Doellgast, Virginia and Kwon, Hyunji (2006) Service management and employment systems in US and Indian call centers. In: Collins, Susan Margaret and Brainard, Lael, (eds.) Brookings Trade Forum 2005: Offshoring White-Collar Work. Brookings Institution. Press, Washington, D.C., pp. 335-372. ISBN 9780815712848

Batt, Rosemary, Doellgast, Virginia, Kwon, Hyunji, Nopany, Mudit, Nopany, Priti and da Costa, Anil (2005) The Indian call center industry: national benchmarking report strategy, HR practices, and performance. Working paper series (05-07). Centre for Advanced Human Resource Studies, Cornell University, Ithaca, New York.

Batt, Rosemary, Doellgast, Virginia and Kwon, Hyunji (2005) Service management and employment systems in U.S. and Indian call centers. Working paper series (05-12). Centre for Advanced Human Resource Studies, Cornell University, Ithaca, USA.

Doellgast, Virginia (2005) Book review: trade unions in Europe: meeting the challenge. Labour/Le Travail, 56. pp. 349-351. ISSN 0700-3862

Doellgast, Virginia and Batt, Rosemary (2005) Groups, teams, and the division of labour: interdisciplinary perspectives on the organization of work. In: Ackroyd, Stephen, Batt, Rosemary, Thompson, Paul and Tolbert, Pamela S., (eds.) The Oxford Handbook of Work and Organization. Oxford University Press, Oxford, UK, pp. 138-156. ISBN 9780199299249

Doellgast, Virginia (2005) Regulating the flexible workplace: union strategies toward call center outsourcing in the United States and Germany - Die Regulation von Flexibilität am Arbeitsplatz: Gewerkschaftliche Strategien beim Outsourcing von Call-Centern in den Vereinigten Staaten und in Deutschland. In: Schütz, Astrid, Habscheid, Stephan, Holly, Werner, Krems, Josef and Voss, G. Günter, (eds.) Befunde Aus Den Bereichen Arbeit, Lernen und Freizeit. Neue Medien im Alltag. Pabst-Verlag, Berlin, pp. 108-119. ISBN 783899672381

Batt, Rosemary, Doellgast, Virginia and Kwon, Hyunji (2005) U.S. call center industry report 2004: national benchmarking report strategy, HR practices, and performance. Working paper series (05-06). Centre for Advanced Human Resource Studies, Cornell University, Ithaca, USA.

Doellgast, Virginia (2004) Book review: Immer anschluss unter diese nummer: rationalisierte dienstleistung und subjektivierte arbeit in call centern. Kommunikation@Gesellschaft, 5 (1). ISSN 1616-2617

Batt, Rosemary and Doellgast, Virginia (2002) Organizational performance in services. In: Holman, David, Wall, Toby D., Clegg, Chris W., Sparrow, Paul and Howard, Ann, (eds.) The New Workplace: a Guide to the Human Impact of Modern Working Practices. John Wiley & Sons, Chichester, UK, pp. 219-239. ISBN 9780471485438