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U.S. call center industry report 2004: national benchmarking report strategy, HR practices, and performance

Batt, Rosemary, Doellgast, Virginia and Kwon, Hyunji (2005) U.S. call center industry report 2004: national benchmarking report strategy, HR practices, and performance. Working paper series, 05-06. Centre for Advanced Human Resource Studies, Cornell University, Ithaca, USA.

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Item Type: Monograph (Working Paper)
Official URL: http://www.ilr.cornell.edu/CAHRS/
Additional Information: © 2005 The Authors
Library of Congress subject classification: H Social Sciences > HD Industries. Land use. Labor
Sets: Departments > Management
Rights: http://www.lse.ac.uk/library/usingTheLibrary/academicSupport/OA/depositYourResearch.aspx
Identification Number: 05-06
Date Deposited: 31 Jul 2009 13:20
URL: http://eprints.lse.ac.uk/24539/

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