Batt, Rosemary, Doellgast, Virginia and Kwon, Hyunji (2005) U.S. call center industry report 2004: national benchmarking report strategy, HR practices, and performance. Working paper series, 05-06. Centre for Advanced Human Resource Studies, Cornell University, Ithaca, USA.
| Item Type: | Monograph (Working Paper) |
|---|---|
| Official URL: | http://www.ilr.cornell.edu/CAHRS/ |
| Additional Information: | © 2005 The Authors |
| Library of Congress subject classification: | H Social Sciences > HD Industries. Land use. Labor |
| Sets: | Departments > Management |
| Rights: | http://www.lse.ac.uk/library/rights/LSERO.htm |
| Identification Number: | 05-06 |
| URL: | http://eprints.lse.ac.uk/24539/ |
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