Batt, Rosemary, Doellgast, Virginia and Kwon, Hyunji (2006) Service management and employment systems in US and Indian call centers. In: Collins, Susan Margaret and Brainard, Lael, (eds.) Brookings trade forum 2005: offshoring white-collar work. Brookings Institution Press, Washington, D.C., pp. 335-372. ISBN 9780815712848
| Item Type: | Book Section |
|---|---|
| Official URL: | http://www.brookings.edu/press.aspx |
| Additional Information: | © 2006 Brookings Institution Press |
| Library of Congress subject classification: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management H Social Sciences > HD Industries. Land use. Labor |
| Sets: | Departments > Management |
| Rights: | http://www.lse.ac.uk/library/rights/LSERO.htm |
| URL: | http://eprints.lse.ac.uk/24467/ |
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