Cookies?
Library Header Image
LSE Research Online LSE Library Services

Service management and employment systems in US and Indian call centers

Batt, Rosemary, Doellgast, Virginia and Kwon, Hyunji (2006) Service management and employment systems in US and Indian call centers. In: Collins, Susan Margaret and Brainard, Lael, (eds.) Brookings Trade Forum 2005: Offshoring White-Collar Work. Brookings Institution Press, Washington, D.C., pp. 335-372. ISBN 9780815712848

Full text not available from this repository.

Item Type: Book Section
Official URL: http://www.brookings.edu/press.aspx
Additional Information: © 2006 Brookings Institution Press
Library of Congress subject classification: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
H Social Sciences > HD Industries. Land use. Labor
Sets: Departments > Management
Rights: http://www.lse.ac.uk/library/usingTheLibrary/academicSupport/OA/depositYourResearch.aspx
Date Deposited: 30 Jul 2009 13:28
URL: http://eprints.lse.ac.uk/24467/

Actions (login required)

Record administration - authorised staff only Record administration - authorised staff only