Items where Author is "Craig, Andrew"

Article

Willcocks, Leslie ORCID: 0000-0003-2572-9554, Lacity, Mary and Craig, Andrew (2017) Robotic process automation: strategic transformation lever for global business services? Journal of Information Technology Teaching Cases. pp. 1-12. ISSN 2043-8869

Monograph

Willcocks, Leslie P. ORCID: 0000-0003-2572-9554, Lacity, Mary and Craig, Andrew (2017) Robotizing global financial shared services at Royal DSM. Paper Series in Financial Services (Automation #46). The Capco Institute, London, UK.

Gozman, Daniel, Willcocks, Leslie P. ORCID: 0000-0003-2572-9554 and Craig, Andrew (2017) Business continuity management part 1: from risk to resilience. The Outsourcing Unit Working Research Paper Series (17/02). LSE Outsourcing Unit, London School of Economics and Political Science, London, UK.

Gozman, Daniel, Willcocks, Leslie P. ORCID: 0000-0003-2572-9554 and Craig, Andrew (2017) Business continuity management part 2: cases and lessons. The Outsourcing Unit Working Research Paper Series (17/03). LSE Outsourcing Unit, London School of Economics and Political Science, London, UK.

Lacity, Mary, Willcocks, Leslie P. ORCID: 0000-0003-2572-9554 and Craig, Andrew (2017) Service automation: cognitive virtual agents at SEB Bank. The Outsourcing Unit Working Research Paper Series (17/01). LSE Outsourcing Unit, London School of Economics and Political Science, London, UK.

Willcocks, Leslie P. ORCID: 0000-0003-2572-9554, Lacity, Mary and Craig, Andrew (2015) The IT function and robotic process automation. The Outsourcing Unit Working Research Paper Series (15/05). London School of Economics and Political Science, London, UK.

Lacity, Mary, Willcocks, Leslie P. ORCID: 0000-0003-2572-9554 and Craig, Andrew (2015) Robotic process automation: mature capabilities in the energy sector. The Outsourcing Unit Working Research Paper Series (15/06). London School of Economics and Political Science, London, UK.

Willcocks, Leslie P. ORCID: 0000-0003-2572-9554, Lacity, Mary and Craig, Andrew (2015) Robotic process automation at Xchanging. The Outsourcing Unit Working Research Paper Series (15/03). London School of Economics and Political Science, London, UK.

Lacity, Mary, Willcocks, Leslie P. ORCID: 0000-0003-2572-9554 and Craig, Andrew (2015) Robotic process automation at Telefónica O2. The Outsourcing Unit Working Research Paper Series (15/02). London School of Economics and Political Science, London, UK.

Book

Willcocks, Leslie P. ORCID: 0000-0003-2572-9554, Lacity, Mary and Craig, Andrew (2015) South Africa’s BPO service advantage: becoming strategic in the global marketplace. Palgrave Macmillan, London, UK. ISBN 9781137474049

Online resource

Willcocks, Leslie P. ORCID: 0000-0003-2572-9554 and Craig, Andrew (2020) Business automation in investment banking: fast forward…. or not? LSE Business Review (27 Jan 2020). Blog Entry.