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Willcocks, Leslie P. 
ORCID: 0000-0003-2572-9554 and Craig, Andrew
(2020)
Business automation in investment banking: fast forward…. or not?
LSE Business Review
(27 Jan 2020).
Blog Entry.
Willcocks, Leslie P. ORCID: 0000-0003-2572-9554, Lacity, Mary and Craig, Andrew
(2017)
Robotizing global financial shared services at Royal DSM.
Paper Series in Financial Services (Automation #46).
The Capco Institute, London, UK.
Gozman, Daniel, Willcocks, Leslie P. ORCID: 0000-0003-2572-9554 and Craig, Andrew
(2017)
Business continuity management part 1: from risk to resilience.
The Outsourcing Unit Working Research Paper Series (17/02).
LSE Outsourcing Unit, London School of Economics and Political Science, London, UK.
Gozman, Daniel, Willcocks, Leslie P. ORCID: 0000-0003-2572-9554 and Craig, Andrew
(2017)
Business continuity management part 2: cases and lessons.
The Outsourcing Unit Working Research Paper Series (17/03).
LSE Outsourcing Unit, London School of Economics and Political Science, London, UK.
Willcocks, Leslie ORCID: 0000-0003-2572-9554, Lacity, Mary and Craig, Andrew
(2017)
Robotic process automation: strategic transformation lever for global business services?
Journal of Information Technology Teaching Cases.
pp. 1-12.
ISSN 2043-8869
Lacity, Mary, Willcocks, Leslie P. ORCID: 0000-0003-2572-9554 and Craig, Andrew
(2017)
Service automation: cognitive virtual agents at SEB Bank.
The Outsourcing Unit Working Research Paper Series (17/01).
LSE Outsourcing Unit, London School of Economics and Political Science, London, UK.
Willcocks, Leslie P. ORCID: 0000-0003-2572-9554, Lacity, Mary and Craig, Andrew
(2015)
The IT function and robotic process automation.
The Outsourcing Unit Working Research Paper Series (15/05).
London School of Economics and Political Science, London, UK.
Lacity, Mary, Willcocks, Leslie P. ORCID: 0000-0003-2572-9554 and Craig, Andrew
(2015)
Robotic process automation: mature capabilities in the energy sector.
The Outsourcing Unit Working Research Paper Series (15/06).
London School of Economics and Political Science, London, UK.
Willcocks, Leslie P. ORCID: 0000-0003-2572-9554, Lacity, Mary and Craig, Andrew
(2015)
Robotic process automation at Xchanging.
The Outsourcing Unit Working Research Paper Series (15/03).
London School of Economics and Political Science, London, UK.
Lacity, Mary, Willcocks, Leslie P. ORCID: 0000-0003-2572-9554 and Craig, Andrew
(2015)
Robotic process automation at Telefónica O2.
The Outsourcing Unit Working Research Paper Series (15/02).
London School of Economics and Political Science, London, UK.
Willcocks, Leslie P. ORCID: 0000-0003-2572-9554, Lacity, Mary and Craig, Andrew
(2015)
South Africa’s BPO service advantage: becoming strategic in the global marketplace.
Palgrave Macmillan, London, UK.
ISBN 9781137474049
