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    Barzelay, Michael 
ORCID: 0000-0003-3803-8947 
  
(1996)
Performance auditing and the new public management: changing roles and strategies of central audit institutions.
    
      In: 
      Performance Auditing and the Modernisation of Government.
    
    OECD, Paris, France.
     ISBN 9789264153462
  
  
    Barzelay, Michael 
ORCID: 0000-0003-3803-8947 and Moukheibir, Catherine 
  
(1996)
Listening to customers.
    
      In: Perry, James L., (ed.)
      Handbook of Public Administration.
    
      Public administration series (2nd).
    
    Jossey-Bass, San Francisco, USA, pp. 527-536.
     ISBN 9780787901943