Barzelay, Michael and Moukheibir, Catherine (1996) Listening to customers. In: Perry , James L. , (ed.) Handbook of public administration. Public administration series . Jossey-Bass, San Francisco, USA, pp. 527-536. ISBN 9780787901943
| Item Type: | Book Section |
|---|---|
| Official URL: | http://www.josseybass.com/WileyCDA/ |
| Additional Information: | © 1996 Jossey-Bass, Inc |
| Library of Congress subject classification: | J Political Science > JF Political institutions (General) |
| Sets: | Research centres and groups > Managerial Economics and Strategy Group Departments > Government Research centres and groups > LSE Public Policy Group Research centres and groups > Centre for Analysis of Risk and Regulation (CARR) |
| Rights: | http://www.lse.ac.uk/library/rights/LSERO.htm |
| URL: | http://eprints.lse.ac.uk/31945/ |
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