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Listening to customers

Barzelay, Michael and Moukheibir, Catherine (1996) Listening to customers. In: Perry, James L., (ed.) Handbook of Public Administration. Public administration series (2nd). Jossey-Bass, San Francisco, USA, pp. 527-536. ISBN 9780787901943

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Item Type: Book Section
Official URL: http://www.josseybass.com/WileyCDA/
Additional Information: © 1996 Jossey-Bass, Inc
Subjects: J Political Science > JF Political institutions (General)
Sets: Research centres and groups > Managerial Economics and Strategy Group
Departments > Government
Research centres and groups > LSE Public Policy Group
Research centres and groups > Centre for Analysis of Risk and Regulation (CARR)
Date Deposited: 01 Feb 2011 11:47
Last Modified: 06 Jun 2012 17:54
URI: http://eprints.lse.ac.uk/id/eprint/31945

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