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Listening to customers

Barzelay, Michael and Moukheibir, Catherine (1996) Listening to customers. In: Perry , James L. , (ed.) Handbook of Public Administration. Public administration series .2nd ed., Jossey-Bass, San Francisco, USA, pp. 527-536. ISBN 9780787901943

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Item Type: Book Section
Official URL:
Additional Information: © 1996 Jossey-Bass, Inc
Library of Congress subject classification: J Political Science > JF Political institutions (General)
Sets: Research centres and groups > Managerial Economics and Strategy Group
Departments > Government
Research centres and groups > LSE Public Policy Group
Research centres and groups > Centre for Analysis of Risk and Regulation (CARR)
Date Deposited: 01 Feb 2011 11:47

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