Items where Author is "Reader, Tom W."

Article

Reader, Tom W. and Gillespie, Alex ORCID: 0000-0002-0162-1269 (2024) Target pressure and corporate scandals: a natural language processing investigation of how organizational culture underlies institutional failures. European Journal of Work and Organizational Psychology. ISSN 1464-0643

Hald, Julie, Gillespie, Alex ORCID: 0000-0002-0162-1269 and Reader, Tom W. (2024) Problems in dealing with problems: how breakdowns in corrective culture lead to institutional failure. British Journal of Management. ISSN 1045-3172

Hald, E. Julie, Gillespie, Alex ORCID: 0000-0002-0162-1269 and Reader, Tom W. (2023) It depends who you ask: divergences in staff and external stakeholder narratives about the causes of a healthcare failure. Journal of Contingencies and Crisis Management, 31 (4). 752 - 766. ISSN 1468-5973

Soane, Emma ORCID: 0000-0001-6090-1212, Flin, Rhona, Mcrae, Carl and Reader, Tom W. (2023) Risk, the COVID-19 pandemic, and organisations: extending, repurposing, and developing theory. Journal of Occupational and Organizational Psychology. ISSN 0963-1798

Reader, Tom W., Katz-Navon, Tal and Grote, Gudela (2023) Safety Science in the new age of work. Safety Science, 158. ISSN 0925-7535

Reader, Tom W. and Gillespie, Alex ORCID: 0000-0002-0162-1269 (2023) Developing a battery of measures for unobtrusive indicators of organisational culture: a research note. Journal of Risk Research, 26 (1). 1 - 18. ISSN 1366-9877

Bell, Sigall K., Bourgeois, Fabienne, Dong, Joe, Gillespie, Alex ORCID: 0000-0002-0162-1269, Ngo, Long H., Reader, Tom W., Thomas, Eric J. and DesRoches, Catherine M. (2022) Patient identification of diagnostic safety blindspots and participation in “good catches” through shared visit notes. Milbank Quarterly, 100 (4). 1121 - 1165. ISSN 0887-378X

Van Dael, J, Reader, Tom W., Gillespie, Alex ORCID: 0000-0002-0162-1269, Freise, Lisa, Darzi, Ara and Mayer, Erik K. (2022) Do national policies for complaint handling in English hospitals support quality improvement? Lessons from a case study. Journal of the Royal Society of Medicine, 115 (10). 390 - 398. ISSN 0141-0768

Gillespie, Alex ORCID: 0000-0002-0162-1269 and Reader, Tom W. (2022) Online patient feedback as a safety valve: an automated language analysis of unnoticed and unresolved safety incidents. Risk Analysis. ISSN 0272-4332

Reader, Tom W. (2022) Stakeholder safety communication: patient and family reports on safety risks in hospitals. Journal of Risk Research, 25 (7). pp. 807-824. ISSN 1366-9877

Pandolfo, Alyssa M., Horne, Robert, Jani, Yogini, Reader, Tom W., Bidad, Natalie, Brealey, David, Enne, Virve I., Livermore, David M., Gant, Vanya and Brett, Stephen J. (2022) Understanding decisions about antibiotic prescribing in ICU: an application of the Necessity Concerns Framework. BMJ Quality and Safety, 31 (3). 199 - 210. ISSN 2044-5415

Soane, Emma ORCID: 0000-0001-6090-1212, Flin, Rhona, Mcrae, Carl and Reader, Tom W. (2021) Call for papers: organizational risk and the COVID-19 pandemic. Journal of Occupational and Organizational Psychology, 94 (4). 924 - 924. ISSN 0963-1798

Noort, Mark C., Reader, Tom W. and Gillespie, Alex ORCID: 0000-0002-0162-1269 (2021) Cockpit voice recorder transcript data: capturing safety voice and safety listening during historic aviation accidents. Data In Brief, 39. ISSN 2352-3409

Hald, Julie, Gillespie, Alex ORCID: 0000-0002-0162-1269 and Reader, Tom W. (2021) Causal and corrective organisational culture: a systematic review of case studies of institutional failure. Journal of Business Ethics, 174 (2). 457 - 483. ISSN 0167-4544

Noort, Mark C., Reader, Tom W. and Gillespie, Alex ORCID: 0000-0002-0162-1269 (2021) Sounds of silence: data for analysing muted safety voice in speech. Data In Brief, 37. ISSN 2352-3409

Noort, Mark C., Reader, Tom W. and Gillespie, Alex ORCID: 0000-0002-0162-1269 (2021) The sounds of safety silence: interventions and temporal patterns unmute unique safety voice content in speech. Safety Science, 140. ISSN 0925-7535

Noort, Mark C., Reader, Tom W. and Gillespie, Alex ORCID: 0000-0002-0162-1269 (2021) Safety voice and safety listening during aviation accidents: cockpit voice recordings reveal that speaking-up to power is not enough. Safety Science, 139. ISSN 0925-7535

Pandolfo, Alyssa M., Horne, Robert, Jani, Yogini, Reader, Tom W., Bidad, Natalie, Brealey, David, Enne, Virve I., Livermore, David M., Gant, Vanya, Brett, Stephen J., Barber, Julie, Shallcross, Laura, Cuesta, Jeronimo, Peters, Mark, Klein, Nigel, Moondi, Parvez, O’grady, Justin, High, Juliet, Russell, Charlotte, Swart, Ann Marie, Turner, David and Singh, Suveer (2021) Intensivists’ beliefs about rapid multiplex molecular diagnostic testing and its potential role in improving prescribing decisions and antimicrobial stewardship: a qualitative study. Antimicrobial Resistance & Infection Control, 10 (1). ISSN 2047-2994

Reader, Tom W., Dayal, Ria and Brett, Stephen J. (2020) At the end: a vignette-based investigation of strategies for managing end-of-life decisions in the intensive care unit. Journal of the Intensive Care Society. ISSN 1751-1437

Reader, Tom W., Gillespie, Alex ORCID: 0000-0002-0162-1269, Hald, Julie and Patterson, Megan (2020) Unobtrusive indicators of culture for organizations: a systematic review. European Journal of Work and Organizational Psychology, 29 (5). pp. 633-649. ISSN 1464-0643

Van Dael, Jackie, Reader, Tom W., Gillespie, Alex ORCID: 0000-0002-0162-1269, Neves, Ana Luisa, Darzi, Ara and Mayer, Erik K. (2020) Learning from complaints in healthcare: a realist review of academic literature, policy evidence and front-line insights. BMJ Quality & Safety, 29 (8). 684 - 695. ISSN 2044-5415

Gillespie, Alex ORCID: 0000-0002-0162-1269 and Reader, Tom W. (2020) Identifying and encouraging high-quality healthcare: an analysis of the content and aims of patient letters of compliment. BMJ Quality & Safety. ISSN 2044-5415

Reader, Tom W. and Gillespie, Alex ORCID: 0000-0002-0162-1269 (2020) Stakeholders in safety: patient reports on unsafe clinical behaviors distinguish hospital mortality rates. Journal of Applied Psychology. pp. 1-14. ISSN 0021-9010

Noort, Mark C., Reader, Tom W. and Gillespie, Alex ORCID: 0000-0002-0162-1269 (2019) Speaking up to prevent harm: a systematic review of the safety voice literature. Safety Science, 117. pp. 375-387. ISSN 0925-7535

Noort, Mark C., Reader, Tom W. and Gillespie, Alex ORCID: 0000-0002-0162-1269 (2019) Walking the plank: an experimental paradigm to investigate safety voice. Frontiers in Psychology, 10. ISSN 1664-1078

Tear, Morgan J., Reader, Tom W., Shorrock, Steven and Kirwan, Barry (2018) Safety culture and power: interactions between perceptions of safety culture, organisational hierarchy, and national culture. Safety Science. ISSN 0925-7535

Gillespie, Alex ORCID: 0000-0002-0162-1269 and Reader, Tom W. (2018) Patient-centered insights: using health care complaints to reveal hot spots and blind spots in quality and safety. The Milbank Quarterly, 96 (3). 530 - 567. ISSN 0887-378X

Leaver, Meghan, Griffiths, Alex and Reader, Tom W. (2018) Near misses in financial trading: skills for capturing and averting error. Human Factors, 60 (5). pp. 640-657. ISSN 0018-7208

Reader, Tom W. (2018) Impossible decision? An investigation of risk trade-offs in the intensive care unit. Ergonomics. pp. 1-12. ISSN 0014-0139

Reader, Tom W., Mearns, Kathryn, Lopes, Claudia and Kuha, Jouni ORCID: 0000-0002-1156-8465 (2017) Organizational support for the workforce and employee safety citizenship behaviors: a social exchange relationship. Human Relations, 70 (3). pp. 362-385. ISSN 0018-7267

Leaver, Meghan and Reader, Tom W. (2017) Safety culture in financial trading: an analysis of trading misconduct investigations. Journal of Business Ethics. ISSN 0167-4544

Leaver, Meghan and Reader, Tom W. (2016) Human factors in financial trading: an analysis of trading incidents. Human Factors, 58 (6). pp. 814-832. ISSN 0018-7208

Noort, Mark C., Reader, Tom W., Shorrock, Steven and Kirwan, Barry (2016) The relationship between national culture and safety culture: implications for international safety culture assessments. Journal of Occupational and Organizational Psychology, 89 (3). 515 - 538. ISSN 0963-1798

Gillespie, Alex ORCID: 0000-0002-0162-1269 and Reader, Tom W. (2016) The healthcare complaints analysis tool: development and reliability testing of a method for service monitoring and organisational learning. BMJ Quality & Safety, 25 (12). pp. 937-946. ISSN 2044-5415

Leaver, Meghan and Reader, Tom W. (2016) Non-technical skills for managing risk and performance in financial trading. Journal of Risk Research, 19 (6). pp. 687-721. ISSN 1366-9877

Kapur, Narinder, Parand, Anam, Soukup, Tayana, Reader, Tom W. and Sevdalis, Nick (2015) Aviation and healthcare: a comparative review with implications for patient safety. JRSM Open, 7 (1). ISSN 2054-2704

Reader, Tom W., Noort, Mark C., Shorrock, Steven and Kirwan, Barry (2015) Safety sans frontières: an international safety culture model. Risk Analysis, 35 (5). pp. 770-789. ISSN 0272-4332

Heasman, Brett and Reader, Tom W. (2015) What can acute medicine learn from qualitative methods? Current Opinion in Critical Care, 21 (5). pp. 460-466. ISSN 1070-5295

Reader, Tom W., Gillespie, Alex ORCID: 0000-0002-0162-1269 and Roberts, Jane (2014) Patient complaints in healthcare systems: a systematic review and coding taxonomy. BMJ Quality & Safety, 23 (8). pp. 678-689. ISSN 2044-5415

Gillespie, Alex ORCID: 0000-0002-0162-1269, Reader, Tom W., Cornish, Flora ORCID: 0000-0002-3404-9385 and Campbell, Catherine (2014) Beyond ideal speech situations: adapting to communication asymmetries in healthcare. Journal of Health Psychology, 19 (1). pp. 72-78. ISSN 1359-1053

Reader, Tom W., Gillespie, Alex ORCID: 0000-0002-0162-1269 and Mannell, Jenevieve Claire (2014) Patient neglect in 21st century health-care institutions: a community health psychology perspective. Journal of Health Psychology, 19 (1). pp. 137-148. ISSN 1359-1053

Reader, Tom W. and O'Connor, Paul (2014) The deepwater horizon explosion: non-technical skills, safety culture, and system complexity. Journal of Risk Research, 17 (3). pp. 405-424. ISSN 1366-9877

Reader, Tom W. and Voyer, Benjamin G. (2013) The self‐construal of nurses and doctors: beliefs on interdependence and independence in the care of older people. Journal of Advanced Nursing, 69 (12). pp. 2696-2706. ISSN 1365-2648

Mearns, Kathryn, Kirwan, Barry, Reader, Tom W., Jackson, Jeanette, Kennedy, Richard and Gordon, Rachael (2013) Corrigendum to ‘development of a methodology for understanding and enhancing safety culture in air traffic management’ [Safety Sci. 53 (2013) 123–133]. Safety Science, 57. p. 352. ISSN 0925-7535

Mearns, Kathryn, Kirwan, Barry, Reader, Tom W., Jackson, Jeanette, Kennedy, Richard and Gordon, Rachael (2013) Development of a methodology for understanding and enhancing safety culture in Air Traffic Management. Safety Science, 53. pp. 123-133. ISSN 0925-7535

Howarth, Caroline, Campbell, Catherine, Cornish, Flora ORCID: 0000-0002-3404-9385, Franks, Bradley ORCID: 0000-0002-6667-6172, Garcia-Lorenzo, Lucia ORCID: 0000-0001-9166-0263, Gillespie, Alex ORCID: 0000-0002-0162-1269, Gleibs, Ilka H. ORCID: 0000-0002-9913-250X, Goncalves-Portelinha, I., Jovchelovitch, Sandra ORCID: 0000-0002-0073-2792, Lahlou, Saadi ORCID: 0000-0001-8114-7271, Mannell, Jenevieve Claire, Reader, Tom W. and Tennant, C. (2013) Insights from societal psychology: a contextual politics of societal change. Journal of Social and Political Psychology, 1 (1). pp. 364-384. ISSN 2195-3325

Reader, Tom W. and Gillespie, Alex ORCID: 0000-0002-0162-1269 (2013) Patient neglect in healthcare institutions: a systematic review and conceptual model. BMC Health Services Research, 13 (156). ISSN 1472-6963

Reader, Tom W. and Cuthbertson, Brian H. (2012) Challenges in using high-fidelity simulation to improve learning and patient safety. Resuscitation, 83 (11). pp. 1317-1318. ISSN 0300-9572

Reader, Tom W. and Cuthbertson, Brian H. (2011) Teamwork and team training in the ICU: where do the similarities with aviation end? Critical Care Medicine, 15 (6). p. 313. ISSN 0090-3493

Reader, Tom W., Flin, Rhona and Cuthbertson, Brian H. (2011) Team leadership in the intensive care unit: the perspective of specialists. Critical Care Medicine, 39 (7). pp. 1683-1691. ISSN 0090-3493

Reader, Tom W., Flin, Rhona, Mearns, Kathryn and Cuthbertson, Brian H. (2011) Team situation awareness and the anticipation of patient progress during ICU rounds. BMJ Quality & Safety, 20 (12). pp. 1035-1042. ISSN 2044-5415

Reader, Tom W., Flin, Rhona, Mearns, Kathryn and Cuthbertson, Brian H. (2009) Developing a team performance framework for the intensive care unit. Critical Care Medicine, 37 (5). pp. 1787-1793. ISSN 0090-3493

Mearns, Kathryn and Reader, Tom W. (2008) Organisational support and safety outcomes in the oil and gas industry: an uninvestigated relationship. Safety Science, 46 (3). pp. 388-397. ISSN 0925-7535

Reader, Tom W., Cuthbertson, Brian H. and Decruyenaere, Johan (2008) Burnout in the ICU: potential consequences for staff and patient well-being. Intensive Care Medicine, 34 (1). pp. 4-6. ISSN 0342-4642

Reader, Tom W., Flin, Rhona, Mearns, Kathryn and Cuthbertson, Brian H. (2008) Communication and the perceived involvement of team members during the ICU morning round. Proceedings of the Human Factors and Ergonomics Society, 52 (12). pp. 830-834. ISSN 1071-1813

Reader, Tom W., Flin, Rhona and Cuthbertson, Brian H. (2007) Communication skills and error in the intensive care unit. Current Opinions in Critical Care, 13 (6). pp. 732-736. ISSN 1070-5295

Reader, Tom W., Flin, R., Mearns, Kathryn and Cuthbertson, Brian H. (2007) Interdisciplinary communication in the intensive care unit. British Journal of Anaesthesia, 98 (3). pp. 347-352. ISSN 0007-0912

Reader, Tom W., Flin, R, Lauche, K. and Cuthbertson, Brian H. (2006) Non-technical skills in the intensive care unit. British Journal of Anaesthesia, 96 (5). pp. 551-559. ISSN 0007-0912

Book Section

Mearns, Kathryn and Reader, Tom W. (2009) Measuring support for health in offshore environments. In: Karsh, Ben-Tzion, (ed.) Ergonomics and Health Aspects of Work With Computers: Proceedings of the International Conference on Ergonomics and Health Aspec. Lecture notes in computer science (5624). Springer Berlin / Heidelberg, Heidelberg, pp. 61-69. ISBN 978-3-642-02730-7

Reader, Tom W., Flin, Rhona and Cuthbertson, Brian H. (2008) Factors affecting team communication in the intensive care unit. In: Nemeth, Christopher P., (ed.) Improving Healthcare Team Communication: Building on Lessons From Aviation and Aerospace. Ashgate Dartmouth, Aldershot, UK, pp. 117-134. ISBN 9780754670254

Monograph

Mearns, Kathryn, Hope, Lorraine and Reader, Tom W. (2006) Health and well-being in the offshore environment: the role of the organisational support. Research report series (376). Health and Safety Executive, London.

Conference or Workshop Item

O'Connor, P., Reader, Tom W., Salas, E., Yule, S., Sundt, T., Musson, D. and Wiegmann, D. (2011) Techniques for improving the performance of healthcare teams: learning from aviation and other HROs. In: 55th Human Factors and Ergonomics Society Annual Meeting, 2011-09-19 - 2011-09-23, NV, United States, USA.

Online resource

Reader, Tom W. (2022) Measuring and improving safety culture in the aviation industry. LSE Business Review (02 Aug 2022). Blog Entry.

Gillespie, Alex ORCID: 0000-0002-0162-1269 and Reader, Tom W. (2022) Analysing and learning from healthcare complaints. LSE Business Review (11 Jul 2022). Blog Entry.

Gillespie, Alex ORCID: 0000-0002-0162-1269 and Reader, Tom W. (2017) Investigating organisational culture from the ‘outside’, and implications for investing. Psychology at LSE (12 Jan 2017). Website.

Reader, Tom W. and Gillespie, Alex ORCID: 0000-0002-0162-1269 (2014) Using hospital complaints to improve patient safety. LSE Health and Social Care (24 Sep 2014). Website.