Analysing and learning from healthcare complaints

Gillespie, Alex ORCID: 0000-0002-0162-1269 and Reader, Tom W. (2022) Analysing and learning from healthcare complaints. LSE Business Review (11 Jul 2022). Blog Entry.

Text (businessreview-2022-07-11-analysing-and-learning-from-healthcare) - Published Version Download (49kB)

• Author
• Author
• https://blogs.lse.ac.uk/businessreview/2...

Abstract

Around one in 10 patients experience unintended harm in hospital, and 14 per cent of such incidents lead to permanent disability or death. Alex Gillespie and Tom Reader have developed a tool for systematically analysing patient complaints, helping healthcare organisations to reduce errors and improve outcomes.

Item Type:	Online resource (Blog Entry)
Official URL:	https://blogs.lse.ac.uk/businessreview/
Additional Information:	© 2022 The Authors
Divisions:	Psychological and Behavioural Science
Subjects:	H Social Sciences > HD Industries. Land use. Labor H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Date Deposited:	19 Aug 2022 08:18
Last Modified:	01 Apr 2024 07:55
URI:	http://eprints.lse.ac.uk/id/eprint/115804

Actions (login required)

View Item