Barzelay, Michael and Moukheibir, Catherine
(1996)
Listening to customers.
In: Perry, James L., (ed.)
Handbook of Public Administration.
Public administration series (2nd).
Jossey-Bass, San Francisco, USA, pp. 527-536.
ISBN 9780787901943
This list was generated on Tue Apr 23 18:04:52 2024 BST.