Items where Division is "Public Policy Group" and Year is 1996

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Barzelay, Michael ORCID: 0000-0003-3803-8947 (1996) Performance auditing and the new public management: changing roles and strategies of central audit institutions. In: Performance Auditing and the Modernisation of Government. OECD, Paris, France. ISBN 9789264153462

Barzelay, Michael ORCID: 0000-0003-3803-8947 and Moukheibir, Catherine (1996) Listening to customers. In: Perry, James L., (ed.) Handbook of Public Administration. Public administration series (2nd). Jossey-Bass, San Francisco, USA, pp. 527-536. ISBN 9780787901943