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Batt, Rosemary, Doellgast, Virginia and Kwon, Hyunji (2006) ILR impact brief - ownership status matters: call centers, employment systems, and turnover impact. . Cornell University, Ithaca, New York.
Batt, Rosemary, Doellgast, Virginia and Kwon, Hyunji (2006) Service management and employment systems in US and Indian call centers. In: Collins, Susan Margaret and Brainard, Lael, (eds.) Brookings Trade Forum 2005: Offshoring White-Collar Work. Brookings Institution. Press, Washington, D.C., pp. 335-372. ISBN 9780815712848
Batt, Rosemary, Doellgast, Virginia, Kwon, Hyunji, Nopany, Mudit, Nopany, Priti and da Costa, Anil (2005) The Indian call center industry: national benchmarking report strategy, HR practices, and performance. Working paper series (05-07). Centre for Advanced Human Resource Studies, Cornell University, Ithaca, New York.
Batt, Rosemary, Doellgast, Virginia and Kwon, Hyunji (2005) Service management and employment systems in U.S. and Indian call centers. Working paper series (05-12). Centre for Advanced Human Resource Studies, Cornell University, Ithaca, USA.
Batt, Rosemary, Doellgast, Virginia and Kwon, Hyunji (2005) U.S. call center industry report 2004: national benchmarking report strategy, HR practices, and performance. Working paper series (05-06). Centre for Advanced Human Resource Studies, Cornell University, Ithaca, USA.
Kuruvilla, Sarosh, Das, Subesh, Kwon, Hyunji and Kwon, Soon-won (2002) Trade union growth and decline in Asia. British Journal of Industrial Relations, 40 (3). pp. 431-463. ISSN 0007-1080
