Items where Author is "Batt, Rosemary"

Article

Doellgast, Virginia, Batt, Rosemary and Sorensen, Ole H. (2009) Introduction: Institutional change and labour market segmentation in European call centres. European Journal of Industrial Relations, 15 (4). pp. 349-371. ISSN 1461-7129

Book Section

Batt, Rosemary, Doellgast, Virginia and Kwon, Hyunji (2006) Service management and employment systems in US and Indian call centers. In: Collins, Susan Margaret and Brainard, Lael, (eds.) Brookings Trade Forum 2005: Offshoring White-Collar Work. Brookings Institution. Press, Washington, D.C., pp. 335-372. ISBN 9780815712848

Doellgast, Virginia and Batt, Rosemary (2005) Groups, teams, and the division of labour: interdisciplinary perspectives on the organization of work. In: Ackroyd, Stephen, Batt, Rosemary, Thompson, Paul and Tolbert, Pamela S., (eds.) The Oxford Handbook of Work and Organization. Oxford University Press, Oxford, UK, pp. 138-156. ISBN 9780199299249

Batt, Rosemary and Doellgast, Virginia (2002) Organizational performance in services. In: Holman, David, Wall, Toby D., Clegg, Chris W., Sparrow, Paul and Howard, Ann, (eds.) The New Workplace: a Guide to the Human Impact of Modern Working Practices. John Wiley & Sons, Chichester, UK, pp. 219-239. ISBN 9780471485438

Monograph

Batt, Rosemary, Doellgast, Virginia and Kwon, Hyunji (2006) ILR impact brief - ownership status matters: call centers, employment systems, and turnover impact. . Cornell University, Ithaca, New York.

Batt, Rosemary, Doellgast, Virginia, Kwon, Hyunji, Nopany, Mudit, Nopany, Priti and da Costa, Anil (2005) The Indian call center industry: national benchmarking report strategy, HR practices, and performance. Working paper series (05-07). Centre for Advanced Human Resource Studies, Cornell University, Ithaca, New York.

Batt, Rosemary, Doellgast, Virginia and Kwon, Hyunji (2005) Service management and employment systems in U.S. and Indian call centers. Working paper series (05-12). Centre for Advanced Human Resource Studies, Cornell University, Ithaca, USA.

Batt, Rosemary, Doellgast, Virginia and Kwon, Hyunji (2005) U.S. call center industry report 2004: national benchmarking report strategy, HR practices, and performance. Working paper series (05-06). Centre for Advanced Human Resource Studies, Cornell University, Ithaca, USA.

Online resource

Appelbaum, Eileen and Batt, Rosemary (2017) How private equity firms are designed to earn big while risking little of their own. LSE Business Review (23 Jan 2017). Blog Entry.