Kuruvilla, Sarosh (2010) Globalization and outsourcing: confronting new human resource challenges in India’s business process outsourcing industry. Industrial Relations Journal, 41 (2). pp. 136-154. ISSN 0019-8692
Full text not available from this repository.Abstract
In this article, we argue that the rapid growth of the outsourcing industry has resulted in both high turnover and labour shortages and at the same time provided employment opportunities to a new group of employees: young upwardly mobile college graduates. We argue that this particular demographic profile is prone to high turnover and presents new managerial challenges. We then examine the variety of recruitment and retention strategies that companies in the business process outsourcing industry are experimenting with and show that many novel HR strategies are being crafted to address the needs of this young middle‐class workforce. We also examine macro efforts by state and central governments and the industry association to help resolve some of these problems.
| Item Type: | Article |
|---|---|
| Official URL: | https://onlinelibrary.wiley.com/journal/14682338 |
| Additional Information: | © 2010 Blackwell Publishing Ltd |
| Divisions: | Management |
| Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management H Social Sciences > HD Industries. Land use. Labor > HD8682 Industrial Relations - India |
| Date Deposited: | 11 May 2018 15:30 |
| Last Modified: | 13 Sep 2024 22:59 |
| URI: | http://eprints.lse.ac.uk/id/eprint/87901 |
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