Lacity, Mary, Willcocks, Leslie P. 
ORCID: 0000-0003-2572-9554 and Craig, Andrew
(2017)
Service automation: cognitive virtual agents at SEB Bank.
The Outsourcing Unit Working Research Paper Series (17/01).
LSE Outsourcing Unit, London School of Economics and Political Science, London, UK.
| Item Type: | Monograph (Working Paper) |
|---|---|
| Official URL: | http://www.lse.ac.uk/management/research/outsourci... |
| Additional Information: | © 2017 London School of Economics and Political Science |
| Divisions: | Management |
| Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
| Date Deposited: | 09 May 2018 10:50 |
| Last Modified: | 13 Sep 2024 20:40 |
| URI: | http://eprints.lse.ac.uk/id/eprint/87815 |
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