Woodcock, Jamie (2017) Working the Phones. Management with Impact (10 Apr 2017). Website.
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Abstract
Dr Jamie Woodcock recalls his experience of working undercover in a UK call centre, which provides a window into a workplace dictated by control and surveillance.
| Item Type: | Online resource (Website) |
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| Official URL: | http://blogs.lse.ac.uk/management/management-with-... |
| Additional Information: | © 2017 The Author(s) CC BY-NC 3.0 |
| Divisions: | LSE |
| Subjects: | H Social Sciences > HD Industries. Land use. Labor H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
| Date Deposited: | 11 Jul 2017 14:00 |
| Last Modified: | 14 Sep 2024 01:30 |
| URI: | http://eprints.lse.ac.uk/id/eprint/83428 |
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