Willcocks, Leslie P. 
ORCID: 0000-0003-2572-9554 and Lacity, Mary C.
(2015)
Businesses will increasingly use robots to deal with theexplosion of data.
LSE Business Review
(15 Sep 2015).
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Abstract
The term “Robotic Process Automation” (RPA) connotes visions of physical robots wandering around offices doing the job of humans. However, the term really means automation of service tasks. Let’s think of business processes such as transferring data from multiple input sources such as email and spreadsheets to systems of record like Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM). Here the term RPA most commonly refers to configuring software to do the job.
| Item Type: | Online resource (Website) |
|---|---|
| Official URL: | http://blogs.lse.ac.uk/businessreview/ |
| Additional Information: | © 2015 London School of Economics |
| Divisions: | Management |
| Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management T Technology > T Technology (General) |
| Date Deposited: | 25 Sep 2015 15:27 |
| Last Modified: | 15 Sep 2023 19:48 |
| URI: | http://eprints.lse.ac.uk/id/eprint/63765 |
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