Batt, Rosemary, Doellgast, Virginia and Kwon, Hyunji (2006) Service management and employment systems in US and Indian call centers. In: Collins, Susan Margaret and Brainard, Lael, (eds.) Brookings Trade Forum 2005: Offshoring White-Collar Work. Brookings Institution. Press, Washington, D.C., pp. 335-372. ISBN 9780815712848
Full text not available from this repository.| Item Type: | Book Section |
|---|---|
| Official URL: | http://www.brookings.edu/press.aspx |
| Additional Information: | © 2006 Brookings Institution Press |
| Divisions: | Management |
| Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management H Social Sciences > HD Industries. Land use. Labor |
| Date Deposited: | 30 Jul 2009 13:28 |
| Last Modified: | 11 Dec 2024 17:05 |
| URI: | http://eprints.lse.ac.uk/id/eprint/24467 |
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