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Globalization and outsourcing: confronting new human resource challenges in India’s business process outsourcing industry

Kuruvilla, Sarosh (2010) Globalization and outsourcing: confronting new human resource challenges in India’s business process outsourcing industry. Industrial Relations Journal, 41 (2). pp. 136-154. ISSN 0019-8692

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Identification Number: 10.1111/j.1468-2338.2009.00559.x

Abstract

In this article, we argue that the rapid growth of the outsourcing industry has resulted in both high turnover and labour shortages and at the same time provided employment opportunities to a new group of employees: young upwardly mobile college graduates. We argue that this particular demographic profile is prone to high turnover and presents new managerial challenges. We then examine the variety of recruitment and retention strategies that companies in the business process outsourcing industry are experimenting with and show that many novel HR strategies are being crafted to address the needs of this young middle‐class workforce. We also examine macro efforts by state and central governments and the industry association to help resolve some of these problems.

Item Type: Article
Official URL: https://onlinelibrary.wiley.com/journal/14682338
Additional Information: © 2010 Blackwell Publishing Ltd
Divisions: Management
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
H Social Sciences > HD Industries. Land use. Labor > HD8682 Industrial Relations - India
Sets: Departments > Management
Date Deposited: 11 May 2018 15:30
Last Modified: 19 Jul 2019 23:05
URI: http://eprints.lse.ac.uk/id/eprint/87901

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