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Working the Phones

Woodcock, Jamie (2017) Working the Phones. Management with Impact (10 Apr 2017). Website.

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Dr Jamie Woodcock recalls his experience of working undercover in a UK call centre, which provides a window into a workplace dictated by control and surveillance.

Item Type: Online resource (Website)
Official URL:
Additional Information: © 2017 The Author(s) CC BY-NC 3.0; Online
Divisions: LSE
Subjects: H Social Sciences > HD Industries. Land use. Labor
H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Sets: Collections > LSE Management with Impact Blog
Date Deposited: 11 Jul 2017 14:00
Last Modified: 22 Jun 2020 23:39

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