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Working the Phones

Woodcock, Jamie (2017) Working the Phones. Management with Impact (10 Apr 2017). Blog Entry.

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Abstract

Dr Jamie Woodcock recalls his experience of working undercover in a UK call centre, which provides a window into a workplace dictated by control and surveillance.

Item Type: Online resource (Blog Entry)
Official URL: http://blogs.lse.ac.uk/management/management-with-...
Additional Information: © 2017 The Author(s) CC BY-NC 3.0; Online
Divisions: LSE
Subjects: H Social Sciences > HD Industries. Land use. Labor
H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Sets: Collections > LSE Management with Impact Blog
Date Deposited: 11 Jul 2017 14:00
Last Modified: 24 Jun 2019 23:21
URI: http://eprints.lse.ac.uk/id/eprint/83428

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