Redesigning a performance management system

Campbell, Rebecca ORCID: 0000-0001-8472-4839 and Amani, Vida (2025) Redesigning a performance management system. In: Sallai, Dorottya and Pepper, Alexander, (eds.) Navigating the 21st Century Business World: Case Studies in Management. LSE Press, London, UK, 193 - 201. ISBN 9781911712381

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Abstract

This case study sets out the redesign of the performance management system of a fictionalised company, Global Media Organisation (GMO). The case events are real, although the characters and organisational details have been disguised. Case A sets out GMO’s old system which used a forced distribution model to rank employees into five categories. The head of human resources (HR), Kate Jones, is concerned that this system is demoralising, takes up a huge amount of time, undermines cooperation and does little to develop employees. The aim is to come up with a less time-consuming system that still recognises the best (and worst) performers. It also needs to be budget neutral. Case B sets out the company’s proposed solution.

Item Type:	Book Section
Additional Information:	© 2025 The Authors
Divisions:	Management
Subjects:	H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Date Deposited:	10 Jul 2025 13:21
Last Modified:	05 Aug 2025 08:48
URI:	http://eprints.lse.ac.uk/id/eprint/128772

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