Items where Author is "Hessey, Sue"

Hessey, Sue and Venters, Will (2016) Sensing distress – towards a blended method for detecting and responding to problematic customer experience events. In: HCI in Business, Government, and Organizations: eCommerce and Innovation. Lecture Notes in Computer Science (9751). Springer International (Firm), Switzerland, pp. 395-405. ISBN 978-3-319-39395-7