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Van Dael, Jackie, Gillespie, Alex 
ORCID: 0000-0002-0162-1269, Reader, Tom, Smalley, Katelyn, Papadimitriou, Dimitri, Glampson, Ben, Marshall, Daniel and Mayer, Erik
(2022)
Getting the whole story: integrating patient complaints and staff reports of unsafe care.
Journal of Health Services Research and Policy, 27 (1).
41 - 49.
ISSN 1355-8196
Van Dael, Jackie, Reader, Tom W., Gillespie, Alex ORCID: 0000-0002-0162-1269, Neves, Ana Luisa, Darzi, Ara and Mayer, Erik K.
(2020)
Learning from complaints in healthcare: a realist review of academic literature, policy evidence and front-line insights.
BMJ Quality & Safety, 29 (8).
684 - 695.
ISSN 2044-5415
