Items where Author is "Van Dael, Jackie"

Van Dael, Jackie, Gillespie, Alex ORCID: 0000-0002-0162-1269, Reader, Tom, Smalley, Katelyn, Papadimitriou, Dimitri, Glampson, Ben, Marshall, Daniel and Mayer, Erik (2022) Getting the whole story: integrating patient complaints and staff reports of unsafe care. Journal of Health Services Research and Policy, 27 (1). 41 - 49. ISSN 1355-8196

Van Dael, Jackie, Reader, Tom W., Gillespie, Alex ORCID: 0000-0002-0162-1269, Neves, Ana Luisa, Darzi, Ara and Mayer, Erik K. (2020) Learning from complaints in healthcare: a realist review of academic literature, policy evidence and front-line insights. BMJ Quality & Safety, 29 (8). 684 - 695. ISSN 2044-5415