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Van Dael, J, Reader, Tom W., Gillespie, Alex ORCID: 0000-0002-0162-1269, Freise, Lisa, Darzi, Ara and Mayer, Erik K. (2022) Do national policies for complaint handling in English hospitals support quality improvement? Lessons from a case study. Journal of the Royal Society of Medicine, 115 (10). 390 - 398. ISSN 0141-0768