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    Van Dael, J, Reader, Tom W.  ORCID: 0000-0002-3318-6388, Gillespie, Alex
ORCID: 0000-0002-3318-6388, Gillespie, Alex  ORCID: 0000-0002-0162-1269, Freise, Lisa, Darzi, Ara and Mayer, Erik K. 
  
(2022)
Do national policies for complaint handling in English hospitals support quality improvement? Lessons from a case study.
    Journal of the Royal Society of Medicine, 115 (10).
     390 - 398.
     ISSN 0141-0768
ORCID: 0000-0002-0162-1269, Freise, Lisa, Darzi, Ara and Mayer, Erik K. 
  
(2022)
Do national policies for complaint handling in English hospitals support quality improvement? Lessons from a case study.
    Journal of the Royal Society of Medicine, 115 (10).
     390 - 398.
     ISSN 0141-0768