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Mulcahy, Linda and Tritter, Jonathon Q. (1998) Pathways, pyramids and icebergs?: mapping the links between dissatisfaction and complaints. Sociology of Health and Illness, 20 (6). pp. 825-847. ISSN 0141-9889
Tritter, Jonathon Q. and Fredriksson, Mio (2016) The handling of the junior doctors’ strike reinforces a vision of the NHS where key voices are neither sought nor listened to. Democratic Audit UK (23 Feb 2016). Website.