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Lacity, Mary C., Solomon, Stan, Yan, Aihua and Willcocks, Leslie P. ORCID: 0000-0003-2572-9554
(2011)
Business process outsourcing studies: a critical review and research directions.
Journal of Information Technology, 26 (4).
pp. 221-258.
ISSN 0268-3962
Lacity, Mary C., Willcocks, Leslie P. ORCID: 0000-0003-2572-9554 and Solomon, Stan
(2012)
Robust practices from two decades of ITO and BPO research.
In: Lacity, Mary C. and Willcocks, Leslie P., (eds.)
Advanced Outsourcing Practice: Rethinking Ito, Bpo and Cloud Services.
Technology, work and globalization.
Palgrave Macmillan, Basingstoke, UK.
ISBN 9781137005571