Up a level |
Lacity, Mary C., Willcocks, Leslie P. ORCID: 0000-0003-2572-9554 and Solomon, Stan (2012) Robust practices from two decades of ITO and BPO research. In: Lacity, Mary C. and Willcocks, Leslie P., (eds.) Advanced Outsourcing Practice: Rethinking Ito, Bpo and Cloud Services. Technology, work and globalization. Palgrave Macmillan, Basingstoke, UK. ISBN 9781137005571
Lacity, Mary C., Solomon, Stan, Yan, Aihua and Willcocks, Leslie P. ORCID: 0000-0003-2572-9554 (2011) Business process outsourcing studies: a critical review and research directions. Journal of Information Technology, 26 (4). pp. 221-258. ISSN 0268-3962