Items where Author is "Rosenthal, Patrice"

Hill, Stephen, Peccei, Riccardo and Rosenthal, Patrice (2001) Academic discourses of the customer: "sovereign beings", "management accomplices" or "people like us". In: Sturdy, Andrew, Wilmott, Hugh and Grugulis, Irena, (eds.) Customer Service: Empowerment and Entrapment. Palgrave Macmillan, Basingstoke, pp. 18-37. ISBN 9780333946077