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Academic discourses of the customer: "sovereign beings", "management accomplices" or "people like us"

Hill, Stephen, Peccei, Riccardo and Rosenthal, Patrice (2001) Academic discourses of the customer: "sovereign beings", "management accomplices" or "people like us". In: Sturdy, Andrew, Wilmott, Hugh and Grugulis, Irena, (eds.) Customer Service: Empowerment and Entrapment. Palgrave Macmillan, Basingstoke, pp. 18-37. ISBN 9780333946077

Full text not available from this repository.
Item Type: Book Section
Official URL: http://www.palgrave.com
Additional Information: © 2001 Andrew Sturdy, Irena Gruelis and Hugh Willmott
Divisions: LSE
Subjects: H Social Sciences > H Social Sciences (General)
Date Deposited: 24 Jul 2009 10:53
Last Modified: 04 Jun 2020 23:03
URI: http://eprints.lse.ac.uk/id/eprint/11461

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