Hill, Stephen, Peccei, Riccardo and Rosenthal, Patrice (2001) Academic discourses of the customer: "sovereign beings", "management accomplices" or "people like us". In: Sturdy, Andrew, Wilmott, Hugh and Grugulis, Irena, (eds.) Customer Service: Empowerment and Entrapment. Palgrave Macmillan, Basingstoke, pp. 18-37. ISBN 9780333946077
Full text not available from this repository.| Item Type: | Book Section |
|---|---|
| Official URL: | http://www.palgrave.com |
| Additional Information: | © 2001 Andrew Sturdy, Irena Gruelis and Hugh Willmott |
| Divisions: | LSE |
| Subjects: | H Social Sciences > H Social Sciences (General) |
| Date Deposited: | 24 Jul 2009 10:53 |
| Last Modified: | 15 Sep 2023 08:55 |
| URI: | http://eprints.lse.ac.uk/id/eprint/11461 |
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