Items where Author is "Mayer, Erik K."

Article

Van Dael, J, Reader, Tom W., Gillespie, Alex ORCID: 0000-0002-0162-1269, Freise, Lisa, Darzi, Ara and Mayer, Erik K. (2022) Do national policies for complaint handling in English hospitals support quality improvement? Lessons from a case study. Journal of the Royal Society of Medicine, 115 (10). 390 - 398. ISSN 0141-0768

Van Dael, Jackie, Reader, Tom W., Gillespie, Alex ORCID: 0000-0002-0162-1269, Neves, Ana Luisa, Darzi, Ara and Mayer, Erik K. (2020) Learning from complaints in healthcare: a realist review of academic literature, policy evidence and front-line insights. BMJ Quality & Safety, 29 (8). 684 - 695. ISSN 2044-5415