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Van Dael, J, Reader, Tom W. ORCID: 0000-0002-3318-6388, Gillespie, Alex
ORCID: 0000-0002-0162-1269, Freise, Lisa, Darzi, Ara and Mayer, Erik K.
(2022)
Do national policies for complaint handling in English hospitals support quality improvement? Lessons from a case study.
Journal of the Royal Society of Medicine, 115 (10).
390 - 398.
ISSN 0141-0768
Van Dael, Jackie, Reader, Tom W. ORCID: 0000-0002-3318-6388, Gillespie, Alex
ORCID: 0000-0002-0162-1269, Neves, Ana Luisa, Darzi, Ara and Mayer, Erik K.
(2020)
Learning from complaints in healthcare: a realist review of academic literature, policy evidence and front-line insights.
BMJ Quality & Safety, 29 (8).
684 - 695.
ISSN 2044-5415