![]() | Up a level |
Willcocks, Leslie P. ORCID: 0000-0003-2572-9554 and Finnegan, David
(2006)
Knowledge sharing issues in the introduction of a new technology.
Journal of Enterprise Information Management, 19 (6).
pp. 568-590.
ISSN 1741-0398
Finnegan, David and Willcocks, Leslie P. ORCID: 0000-0003-2572-9554
(2005)
Knowledge issues in the introduction of CRM systems: tacit knowledge, psychological contracts, subcultures and impacts.
In: The 13th European Conference on Information Systems, 2005-05-26 - 2005-05-28, Regensburg, Germany, DEU.
(Submitted)
Willcocks, Leslie P. ORCID: 0000-0003-2572-9554 and Finnegan, David
(2007)
Implementing CRM - from technology to knowledge.
John Wiley series in information systems.
John Wiley & Sons, Chichester, UK.
ISBN 9780470065266