Rivas, Carol (2017) Patient experience feedback: we need to engage with the issues of using big data methods to capture the human voice. Impact of Social Sciences Blog (20 Mar 2017). Website.
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Abstract
The NHS regularly asks its patients to complete surveys reporting on the quality of care they have received. These surveys include opportunities for patients to submit feedback in their own words. Carol Rivas describes how computational and digital methods can be used to analyse and report patient feedback in an efficient and timely manner. However, it is important to recognise and resolve some of the issues arising from use of these methods; from the need to avoid reducing patients’ voices to data points, to the risks of outputs being viewed as incontestable “truths”.
| Item Type: | Online resource (Website) |
|---|---|
| Official URL: | http://blogs.lse.ac.uk/impactofsocialsciences |
| Additional Information: | © 2017 The Author(s) CC BY 3.0 |
| Divisions: | LSE |
| Subjects: | H Social Sciences > HN Social history and conditions. Social problems. Social reform R Medicine > RA Public aspects of medicine |
| Date Deposited: | 22 Mar 2017 10:53 |
| Last Modified: | 11 Dec 2024 15:33 |
| URI: | http://eprints.lse.ac.uk/id/eprint/69888 |
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