The role of hospital managers in quality and patient safety: a systematic review

Parand, Anam, Dopson, Sue, Renz, Anna and Vincent, Charles (2014) The role of hospital managers in quality and patient safety: a systematic review. BMJ Open, 4 (9). pp. 1-15. ISSN 2044-6055

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Abstract

Objectives: To review the empirical literature to identify the activities, time spent and engagement of hospital managers in quality of care. Design: A systematic review of the literature. Methods: A search was carried out on the databases MEDLINE, PSYCHINFO, EMBASE, HMIC. The search strategy covered three facets: management, quality of care and the hospital setting comprising medical subject headings and key terms. Reviewers screened 15 447 titles/abstracts and 423 full texts were checked against inclusion criteria. Data extraction and quality assessment were performed on 19 included articles. Results: The majority of studies were set in the USA and investigated Board/senior level management. The most common research designs were interviews and surveys on the perceptions of managerial quality and safety practices. Managerial activities comprised strategy, culture and data-centred activities, such as driving improvement culture and promotion of quality, strategy/goal setting and providing feedback. Significant positive associations with quality included compensation attached to quality, using quality improvement measures and having a Board quality committee. However, there is an inconsistency and inadequate employment of these conditions and actions across the sample hospitals. Conclusions: There is some evidence that managers’ time spent and work can influence quality and safety clinical outcomes, processes and performance. However, there is a dearth of empirical studies, further weakened by a lack of objective outcome measures and little examination of actual actions undertaken. We present a model to summarise the conditions and activities that affect quality performance.

Item Type:	Article
Official URL:	http://bmjopen.bmj.com/
Additional Information:	© 2014 BMJ Publishing Group Limited, © 2014 CC BY
Divisions:	Psychological and Behavioural Science
Subjects:	H Social Sciences > HV Social pathology. Social and public welfare. Criminology
Date Deposited:	07 Feb 2017 12:15
Last Modified:	24 Apr 2024 16:45
URI:	http://eprints.lse.ac.uk/id/eprint/69003

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