da Cruz, Nuno F. 
ORCID: 0000-0003-3381-6359 and Marques, Rui Cunha
(2014)
Scorecards for sustainable local governments.
Cities, 39.
pp. 165-170.
ISSN 0264-2751
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Abstract
The current paper addresses the issue of performance measurement and benchmarking in local government. It briefly reviews some relevant international experiences and categorizes the existing assessment tools according to their general features. The authors argue that more than the benchmarking results themselves it is the evaluation process that matters. Furthermore, it is suggested that focusing only on effectiveness (e.g. ensuring the availability of certain public services) or efficiency (e.g. achieving good economic performance), is no longer consistent with the challenges that local decision-makers are now facing. Based on this, a conceptual model for benchmarking the “sustainability” of local governments is proposed. The illustrative municipal scorecard is presented for the city of Lisbon. The results show that using a comprehensive approach and a set of simple and carefully selected quantitative and qualitative indicators may empower citizens to act as “armchair auditors” and encourage local governments to realign their objectives.
| Item Type: | Article |
|---|---|
| Official URL: | http://www.sciencedirect.com/science/journal/02642... |
| Additional Information: | © 2014 Elsevier Ltd |
| Divisions: | LSE Cities |
| Subjects: | G Geography. Anthropology. Recreation > GE Environmental Sciences H Social Sciences > HN Social history and conditions. Social problems. Social reform |
| Date Deposited: | 09 Oct 2014 10:32 |
| Last Modified: | 14 Sep 2024 06:36 |
| URI: | http://eprints.lse.ac.uk/id/eprint/59670 |
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