Whitley, Edgar A. 
ORCID: 0000-0003-1779-0814 and Willcocks, Leslie P. ORCID: 0000-0003-2572-9554
(2011)
Achieving step-change in outsourcing maturity: toward collaborative innovation.
MIS Quarterly Executive, 10 (3).
pp. 95-109.
ISSN 1540-1960
Abstract
This article describes the collaborative innovation practices used by outsourcing clients and their suppliers, based on insights gained from 26 organizations with a mature sourcing capability drawn from Europe, the U.S., and Asia/Pacific. We present a collaborative innovation framework comprising the four practices (Leading, Contracting, Organizing, and Performing) that these client organizations have adopted to achieve the "step-change" in outsourcing maturity that is needed to make collaborative innovation a reality. Three cases of information technology (ITO) and business process (BPO) outsourcing arrangements are described to illustrate these practices. The article concludes with lessons that emerged from our multi-year study that can be used to achieve the step-change needed to move to collaborative innovation in outsourcing.
| Item Type: | Article |
|---|---|
| Official URL: | http://misqe.org/ojs2/index.php/misqe/index |
| Additional Information: | © 2011 University of Minnesota |
| Divisions: | Management |
| Subjects: | H Social Sciences > HC Economic History and Conditions H Social Sciences > HD Industries. Land use. Labor |
| JEL classification: | M - Business Administration and Business Economics; Marketing; Accounting > M5 - Personnel Economics > M55 - Labor Contracting Devices: Outsourcing; Franchising; Other |
| Date Deposited: | 08 Dec 2011 16:02 |
| Last Modified: | 11 Sep 2025 08:07 |
| URI: | http://eprints.lse.ac.uk/id/eprint/40055 |
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