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What to do when your clients' data is breached: the case of Sony Playstation

Goode, Sigi and Hoehle, Hartmut and Venkatesh, Viswanath and Bro, Susan A. (2017) What to do when your clients' data is breached: the case of Sony Playstation. LSE Business Review (26 Jul 2017). Blog Entry.

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Abstract

Firms should meet, not exceed, customers' expectations; overcompensation can seem insincere, write Sigi Goode, Hartmut Hoehle, Viswanath Venkatesh and Susan A. Brown

Item Type: Website (Blog Entry)
Official URL: http://blogs.lse.ac.uk/businessreview/
Additional Information: © 2017 The Author(s)
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Sets: Collections > LSE Business Review Blog
Date Deposited: 19 Oct 2017 16:25
Last Modified: 19 Oct 2017 16:25
URI: http://eprints.lse.ac.uk/id/eprint/83838

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