Goode, Sigi, Hoehle, Hartmut, Venkatesh, Viswanath and Bro, Susan A. (2017) What to do when your clients' data is breached: the case of Sony Playstation. LSE Business Review (26 Jul 2017). Website.
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Abstract
Firms should meet, not exceed, customers' expectations; overcompensation can seem insincere, write Sigi Goode, Hartmut Hoehle, Viswanath Venkatesh and Susan A. Brown
| Item Type: | Online resource (Website) |
|---|---|
| Official URL: | http://blogs.lse.ac.uk/businessreview/ |
| Additional Information: | © 2017 The Author(s) |
| Divisions: | LSE |
| Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
| Date Deposited: | 19 Oct 2017 16:25 |
| Last Modified: | 11 Dec 2024 15:56 |
| URI: | http://eprints.lse.ac.uk/id/eprint/83838 |
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