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When it’s not your job to be friendly with clients

Good, Laura and Cooper, Rae (2016) When it’s not your job to be friendly with clients. LSE Business Review (17 Aug 2016). Blog Entry.

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Abstract

Firms need to step in when customers harass service staff, argue Laura Good and Rae Cooper

Item Type: Online resource (Blog Entry)
Official URL: http://blogs.lse.ac.uk/businessreview/
Additional Information: © 2016 The Author(s); Online
Divisions: LSE
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
H Social Sciences > HQ The family. Marriage. Woman
Sets: Collections > LSE Business Review Blog
Date Deposited: 21 Apr 2017 11:49
Last Modified: 31 Jan 2019 05:23
URI: http://eprints.lse.ac.uk/id/eprint/74073

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