Good, Laura and Cooper, Rae (2016) When it’s not your job to be friendly with clients. LSE Business Review (17 Aug 2016). Blog Entry.
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Abstract
Firms need to step in when customers harass service staff, argue Laura Good and Rae Cooper
| Item Type: | Online resource (Blog Entry) |
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| Official URL: | http://blogs.lse.ac.uk/businessreview/ |
| Additional Information: | © 2016 The Author(s); Online |
| Divisions: | LSE |
| Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management H Social Sciences > HQ The family. Marriage. Woman |
| Sets: | Collections > LSE Business Review Blog |
| Date Deposited: | 21 Apr 2017 11:49 |
| Last Modified: | 04 Jul 2019 23:22 |
| URI: | http://eprints.lse.ac.uk/id/eprint/74073 |
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