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More customer orientation is not always better for frontline employees

Menguc, Bulent, Katsikeas, Constantine and Auh, Seigyoung (2016) More customer orientation is not always better for frontline employees. LSE Business Review (02 Mar 2016). Blog Entry.

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Abstract

It really depends on the social context, write Bulent Menguc, Constantine Katsikeas and Seigyoung Auh

Item Type: Online resource (Blog Entry)
Official URL: http://blogs.lse.ac.uk/businessreview/
Additional Information: © 2016 The Author(s); Online
Divisions: LSE
Subjects: H Social Sciences > HD Industries. Land use. Labor
H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
H Social Sciences > HE Transportation and Communications
H Social Sciences > HF Commerce
Sets: Collections > LSE Business Review Blog
Date Deposited: 11 Apr 2017 13:58
Last Modified: 31 Jan 2019 05:20
URI: http://eprints.lse.ac.uk/id/eprint/73463

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