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Service employees and self-verification: the roles of occupational stigma consciousness and core self-evaluations

Shantz, Amanda and Booth, Jonathan E. (2014) Service employees and self-verification: the roles of occupational stigma consciousness and core self-evaluations. Human Relations, 67 (12). pp. 1439-1465. ISSN 0018-7267

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Identification Number: 10.1177/0018726713519280

Abstract

Despite the growing number and importance of service occupations, we know little about how jobholders’ perceptions of societal stigmas of service jobs influence their identification with and attitudes towards work. The present study presents a framework that accords key roles to research on occupational stigma consciousness and the verification of employees’ self-views (i.e. core self-evaluations) to understand employees’ responses to occupational stigmatization. Survey responses from call center employees revealed a negative relationship between occupational stigma consciousness and occupational identification and work meaningfulness and a positive relationship between occupational stigma consciousness and organizational production deviant behaviors for employees who have a positive self-view. Opposite patterns of results surfaced for employees who have a lower positive self-view.

Item Type: Article
Official URL: http://hum.sagepub.com/
Additional Information: © 2014 The Authors
Divisions: Management
Subjects: H Social Sciences > H Social Sciences (General)
H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Sets: Departments > Management
Research centres and groups > Employment Relations and Human Resource Management Group
Date Deposited: 07 Apr 2016 09:06
Last Modified: 30 Jan 2019 19:45
URI: http://eprints.lse.ac.uk/id/eprint/65956

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