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From boundary spanning to creolization: a study of Chinese software and services outsourcing vendors

Abbott, Pamela, Zheng, Yingqin, Du, Rong and Willcocks, Leslie ORCID: 0000-0003-2572-9554 (2013) From boundary spanning to creolization: a study of Chinese software and services outsourcing vendors. Journal of Strategic Information Systems, 22 (2). pp. 121-136. ISSN 0963-8687

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Identification Number: 10.1016/j.jsis.2013.02.002


In achieving success in global sourcing arrangements, the role of a cultural liaison, boundary spanner or transnational intermediary is frequently highlighted as being critical. This paper critiques, builds upon and synthesizes relevant streams of ideas in relation to boundary-spanning and cross-cultural management across a number of disciplines, and constructs a multi-layered creolization framework, encompassing processes at the individual, intra- and inter-organizational and inter-national levels which, we argue, are entangled and interrelated. Viewed as a vital and innovative phenomenon, creolization embodies the interactive, contentious and creative processes of network expansion, mutual sensemaking, cultural hybridity and identity multiplicity. Qualitative empirical data from the software and services outsourcing industry in Northwest China is used to demonstrate the complexity of cross-cultural practices in offshore collaborations and illustrate creolization processes. Potentials for theoretical development are outlined and implications for cross-cultural practices are discussed.

Item Type: Article
Official URL:
Additional Information: © 2013 Elsevier B.V.
Divisions: Management
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Date Deposited: 05 Apr 2013 13:20
Last Modified: 25 Jun 2024 22:30
Projects: 70871096, 09YJA630126, NCET-08-0812
Funders: National Natural Science Foundation of China, Program for Humanity and Social Science Research, Program for New Century Excellent Talents in University in China, Research Development Fund, Department of Information Systems and Computing, Royal Academy of Engineering, LSE Seed Fund

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